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Hawaii City > Shopping > Hawaiian Jewelry > Ordering Information
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How to Order:
Use our convenient and secure shopping cart or manually complete the mail/fax order form at the bottom of this page and mail or fax your order to us. We offer a toll free fax number. 
Please no phone orders - to insure we do not make a mistake on your order we request you complete the order form.
Custom Jewelry Orders:
A name or initial can be engraved in gold or colored enamel letters on our custom bracelets, rings, and earrings. By writing "none" in the "name/initial on item" part of the order form, you will receive only the Hawaiian scroll and plumeria design with no name/initial.  We put the name on the jewelry exactly as it appears on the order form - if you would like your name in Hawaiian then be sure to enter your Hawaiian name on the order form.   The numerals of the product number describe the width of the custom jewelry in millimeters.
Lifetime Warranty Information:
All products have an unlimited lifetime warranty on manufacturer's defects, and such items will be repaired or replaced.  However, We will not be responsible for replacing custom orders (your name or initial engraved) or items that were ordered in the wrong size.
30 Day Unconditional Guarantee:
If you are unhappy for any reason with any of our jewelry you may return them for a full refund or exchange within 30 days of purchase. You must receive a return authorization number from our customer service and proof of purchase must accompany returned item.  Please email us for your return authorization request.   S & H fees excluded.  There is a 10% restocking fee for all returned items over $500.00.  We will not be responsible for jewelry items that were ordered in the wrong size.  We do not accept returns for custom jewelry orders (your name or initial engraving).
Jewelry Sizing: American Sizing for all jewelry.  Click here to see our international sizing comparison chart
Extra Charges for Large Sizing:
Rings:
14k Gold - $5.00 extra charge for each half size above size 7
Sterling Silver - $10.00 extra charge for sizes above 8
Bracelets:
These prices are for bracelets up to 10mm width.  For larger bracelets, please contact us HERE
14k Gold - $10.00 extra charge for each half size above size 8
Sterling Silver - $5.00 extra charge for each half size above size 8
ID Bracelets:
No charge for up to 6 letters, for 7- 12 letters/spaces, please add $5.00 to the price
Custom Pendants (vertical & horizontal)
No charge for up to 6 letters, for 7- 12 letters/spaces, please add $5.00 to the price
Payment Information:
We recommend ordering online as you can pay with credit or debit card.  We also accept Paypal and Western Union - please email us for more information on these forms of payment.  You may also fax or mail your order to us.
Secure Online Ordering: payment options available:
Credit or Debit card - VISA, MC, AMERICAN EXPRESS, DISCOVER & JCB
Postal Mail Orders: 2 payment options available
1) Credit or Debit card - VISA, MC, AMERICAN EXPRESS, DISCOVER & JCB
2) Postal Money Order - Available at any post office, bank or 7-11 stores.
Fax Orders: 1 payment option available
1) Credit or Debit card - VISA, MC, AMERICAN EXPRESS, DISCOVER & JCB
Shipping & Delivery Times:
3 - 5 business days to process your order and 2 - 5 days for shipping depending on your shipping option:
Have a Question?:
Visit our FAQ page where we have the answers to the most common questions CLICK HERE
Order Forms: 
If you do not want to use our secure shopping cart to order you can use the mail/fax order form.  Before going to the order forms below,  be sure you know the price and order number for each item you would like to purchase:

Click here for the postal/fax order form

Fax/Mail Order Form
Click Here

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